Reference

Terms That Govern Your bd baje Account

These terms set out what you agree to when you open and use your bd baje account — from deposits through bKash, Nagad, and Rocket to how withdrawals are processed and what happens if there is a dispute.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawOne account per personWallet activity logged
bd baje Terms That Govern Your bd baje Account
ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security is tied to the mobile number you registered with. We use that number for login verification and for all wallet transactions, so keeping it current in your account settings matters. If you change your bKash or Nagad number, update it before requesting a withdrawal — mismatches delay processing. We retain transaction records for the period required under our operating terms, and you can request a summary of your account activity by contacting support.

Login Verification

Every session triggers a one-time code to your registered number. This step cannot be skipped and applies on both mobile browser and any saved app session.

Wallet Matching

Withdrawals are only processed to the wallet number on your account. This protects your funds if your account credentials are ever compromised.

Data Retention

We keep account and transaction records for as long as our terms require. You can request a copy of your transaction history through the support team at any time.

Account Changes

To update your registered number, email, or wallet details, contact support with proof of ownership. Changes are confirmed before they take effect on your account.

TERMS CONTACT

How to Reach Us About These Terms

Questions about how these terms apply to your account — a disputed transaction, a wallet verification issue, or a request to close your account — can be directed to our support team through the channels below. We aim to respond to terms-related queries within one business day. For urgent matters such as unauthorised account activity, use live chat for the fastest path to resolution.

Live Chat Available directly from your account dashboard. Use this for time-sensitive issues like a disputed deposit or an account access problem.
Email Support Send terms or account queries to our support address. Include your registered mobile number and a brief description of the issue.
Help Centre Our help centre covers the most common terms questions — wallet verification, account limits, and how to request account changes.

Questions About Your Account Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, reach out through live chat or email.

You must be of legal age in your region and access the platform from an eligible location. Account eligibility depends on your local law — check this before registering.

No. These terms allow one account per person. Duplicate accounts may be suspended and any balance held pending a review with our support team.

Check the transaction reference in your bKash app first. Then contact support with that reference number and the amount. We can trace the payment on our end within one business day.

Go to the withdrawal section in your account, enter the amount, and confirm your wallet number. The number must match what is registered on your account or the request will be held.

Yes, but only through support, not self-service. Contact us with proof that you own the new wallet number. The change is applied once confirmed, and you can withdraw after that.

Contact support immediately via live chat. We can flag the account, review recent session activity, and walk you through the steps to secure access and verify your wallet details.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.