Reference

What Our Legal Terms Mean for You

Using bd baje means you agree to our terms, and those terms are shaped around your account — not fine print buried somewhere obscure.

Account Eligibility RulesJurisdiction-Based AccessbKash, Nagad, Rocket CoveredWallet Policy Included
bd baje What Our Legal Terms Mean for You
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, a dispute over a transaction, or a request to close your account and withdraw your balance, our support team handles all of it. Reach out through any of the channels below and tell us your account ID so we can pull your record immediately.

Team online

Live Chat

Available directly in your account dashboard. Use this for urgent matters like a held withdrawal or an account access issue you need resolved quickly.

Email Support

Send account and legal queries to our support address listed in the Help section. Include your registered bKash, Nagad, or Rocket number for faster verification.

Help Centre

Our Help section covers account closure, wallet policy, eligibility rules, and how to submit a formal complaint. Check there first for written policy detail.

ACCOUNT SECURITY DETAIL

How We Protect Your Account and Data

Security on your account is not optional and not passive. Every login goes through OTP verification tied to your registered mobile number — the same number you use for bKash, Nagad, or Rocket. We do not store full wallet credentials on our servers; payment actions are handled through each provider's own secure channel. Your account data is retained for as long as your account is active plus any period required by applicable regulation. You can request a summary of what we hold by contacting support with your account ID.

OTP Login

Every session requires OTP to your registered mobile. If you lose access to that number, contact support before attempting any wallet transaction from the account.

Data Retention

We keep your account records for the period required under applicable rules. You may request a copy of your data at any time through the support channel.

Wallet Matching

Your bKash, Nagad, or Rocket number must match your account registration. We reject withdrawals to unverified numbers as a fraud-prevention step, not an inconvenience.

Change Requests

To update contact details or registered wallet numbers, raise a request in the Help section. Changes go through a two-step verification before they are applied.

Your Legal and Account Policy Questions

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and whether your region is eligible. We do not confirm legality for individual users — check what applies in your area before opening an account.

Request account closure through the Help section. We will process your remaining balance to your registered bKash, Nagad, or Rocket wallet after completing the standard verification step.

We retain records for the period required under applicable regulation, then delete them. You can request a summary of what we hold before closure by contacting support with your account ID.

Yes. Raise a dispute through live chat or email with your account ID and the transaction reference. We review wallet records from bKash, Nagad, or Rocket to verify the details before responding.

You will receive notice in your account dashboard before any material change takes effect. Close your account before the effective date and we will release your wallet balance without penalty.

Our policy returns funds to the original deposit wallet — bKash, Nagad, or Rocket — as a fraud-prevention measure. You cannot redirect a withdrawal to a different number without re-verification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.